In Exchange 2010, users can easily create call answering rules to have a call answered based on the specified conditions. Users can create rules to answer calls from specified callers or Contacts in a certain way, handle calls differently based on their Read More

Seeing that many will be finding a copy of Exchange 2010 under the tree soon (...right?), we wanted to let you know that we have been working to create the performance counter guidance for Exchange 2010 as we have for Exchange 2007 (see Monitoring Without Read More

We are interested in hearing feedback on your experience deploying and/or managing Unified Messaging in Exchange. We are conducting research to understand users' pain points and frustrations around deployment and management of unified messaging. Please Read More

Interested in learning the fundamentals of troubleshooting common Unified Messaging call flow issues? We've just released a new white paper on troubleshooting Unified Messaging. In this white paper, we walk you through the flow of a simple call in UM Read More

Introduction We have been working on a problem that surfaced with the release of Exchange 2007 Rollup 5. A number of customers reported that some of their Exchange 2007 managed services did not start automatically after Rollup application, however they Read More

Performance analysis and troubleshooting can be a very complex and daunting area with Exchange Server. Being able to quickly and accurately identify and resolve issues requires a thorough understanding of the most interesting and important performance Read More

Before you can install Exchange Server 2007 SP1 on a Windows Server 2008 there are varying prerequisites that need to be installed, depending on the Exchange 2007 Server role you plan on installing. Details on how to install those prerequisites manually Read More

Today Bill Gates and Jeff Raikes (my boss) launched Office Communications Server 2007 (OCS), and announced that Exchange Server 2007 SP1 will be available in the 4th quarter of this year. Here is a long list of enhancements within SP1 – but given the Read More

Via the Office Communications Server blog: Join Bill Gates and Jeff Raikes as they kickoff the worldwide Unified Communications Launch 2007 in San Francisco on October 16, 2007.  This free, day-long event includes a keynote with demos, a series Read More

Microsoft IT has published a white paper about their rollout of Exchange Server 2007 Unified Messaging (UM).  This is a good resource for those who enjoy technical detail and are curious about real-world UM implementations! Using Exchange Server Read More

I have learned (via William) that there is a limited time offer of a free Exchange Server 2007 Unified Messaging course that you can take online if interested. From the course page: Title: Clinic 5091: Introduction to Microsoft Exchange Server 2007 Unified Read More

The Unified Messaging component of Exchange 2007 SP1 is the designed to be the voice mail solution for Office Communications Server 2007 (OCS). What it means is that anyone can dial an Office Communications Server user and leave a voice mail which will Read More

Unified Messaging provides the functionality of having voice mail, email and fax to a single location that is the user's mailbox. In Exchange 2007 Unified Messaging the fax feature is limited to inbound fax only. Which means that, an external or internal Read More

What is a Dialing Rule Dialing rules are created to modify a phone number before sending it to the PBX for outbound calls. Dialing rules serve two purposes: 1. Specify the numbers that can be dialed as outbound calls internal or external. Administrators Read More

NOTE: This article has also been published in the official Exchange 2007 documentation. We recommend that you check the documentation for the most up-to-date version. Please see the following links: Planning Processor Configurations - http://technet.microsoft.com/en-us/library/aa998874.aspx Read More