Are you ready for the Next Generation? Be on the cutting edge of Microsoft technologies by joining our Enterprise Messaging Support team! Learn the nuts and bolts of our revolutionary new enterprise messaging and collaboration product – Exchange Server 2007. Imagine having the resources to influence tomorrow's reality today, and having fun while you do it. That's Microsoft. Right now, we're looking for people who think big and dream big - people a lot like you. If you're ready to discover just how far your talents can take you, read on...
The Opportunity
Work in a team environment at one of our US global escalation sites to enable messaging engineers and architects to maximize the usefulness or our products, including Exchange Server, Command Shell, Exchange ActiveSync, Exchange Management Pack, and Outlook. Our product support teams are structured by product category, so that every customer has access to highly focused assistance and expertise.
Those who work in the Enterprise Messaging organization are passionate about technology and helping others. They must be highly observant and skilled in detection in order to resolve issues. This requires empathy, outstanding logic skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.
Product support offers many opportunities for specialization and advancement, and support engineers receive world-class training in order to stay on top of emerging technologies. Team members have the freedom to pursue the types of products that interest them most or pursue training in new products at any time to expand their skills and advance their careers.
Support Escalation Engineers can be located at one of the following Microsoft sites: Charlotte, NC; Dallas, TX; Issaquah, WA.
Skill Profiles Needed
Several different profiles fit equally well into our team oriented environment. Apply for this position if you have deep knowledge in any of these areas;
Exchange Administration
- Recipient Management, Disaster Recoveries, Performance, Public Folders, Exchange Management Pack (MOM), Clustering technologies, and Migrating from previous versions of Exchange.
Messaging Transport
- SMTP, Messaging Hygiene (Security), Certificates, Migrating from and Directory Synchronization with other mail systems (Lotus Notes and GroupWise), IMAP4, and POP3.
Client Server Infrastructure
- Exchange Activesync, CAS Server Roles including OWA, IIS, OWA, Certificates, Calendaring, RPC over HTTP, Client connectivity, Unified Messaging, Mobile client including OWA, Outlook Anywhere and Autodiscover.
Programming/Debugging
- Proficiency in C, C++, C#, and Assembly Language (x86 and x64), Debugging Tools for Windows, Exchange SDK, Windows SDK, .NET Framework SDK, Source Management, Version Control systems, Build environments
Windows Server
- Deep knowledge in one or more of the following areas: Security, ACL's, ADSI Edit, Active Directory replication, Active Directory disaster recovery, Group policies, certificates, network traces (Netmon), DNS, troubleshooting TCPIP, IIS, building and administrating cluster servers, troubleshooting performance (hard disk, processes, memory, and threads), sizing disks for building machines, background in writing scripts.
Required Skills Common to All Profiles
- Excellent communication skills – spoken and written English
- Demonstrated customer service skills
- Ability to work well in a team environment
- Effective learning skills (self-study and in a class room environment)
- Excellent troubleshooting and problem-solving skills
- Knowledge of Microsoft Windows Operating Systems
- Interface with various levels of management both within Microsoft and with our Enterprise customers.
- Ability to handle technically complex and politically charged situations
Roles and Responsibilities
- Represent Microsoft and communicate with a broad range of corporate customers via telephone, written correspondence, or electronic service regarding technically complex issues with Microsoft software products, and manage relationships with those customers.
- Demonstrated leadership skills and strong communication and interpersonal skills
- Daily collaboration or consulting with front-line Support Engineers to provide technical action plans for, or take ownership of, the most difficult cases
- Ability to use debug skills and source code access to troubleshoot and isolate problems to a component level
- Create technical content including Knowledge Base articles, whitepapers, TechNet/MSDN content, training documents, etc
- Develop and deliver technical training to other engineers.
- Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
Qualifications Recommended
The ideal candidate will have a four year degree in C.S. or E.E. and a minimum of four years product support experience or the equivalent in work experience. Prior knowledge of the products to be supported, and other networking products and/or networking operating systems, is required. Knowledge of mobility or other messaging/communication technologies desired but not required. Candidates must also have strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment. Programming and debugging skills are useful (but not required), preferably in C, as well as the ability to read and analyze network traces. Obtain appropriate Microsoft Certifications within one year of employment.
Microsoft offers an excellent benefits package to full-time employees including medical, dental, vacation, employee stock purchase plan, and 401k, plus some great extras including: our 24-hour nurse line, stay fit program, product discounts, and paid infant care leave. All part of our commitment to our most important asset: our employees. For more information about life at Microsoft, please visit our careers website.
Applicants who possess the experience, passion, and desire to work with the best messaging application in the world are encouraged to apply.
Microsoft is an equal opportunity employer (EOE) and strongly supports diversity in the workforce.
Interested candidates should submit their resume through the official Microsoft career site. Go to http://members.microsoft.com/careers/search/default.aspx and search for Job Codes 210143, 211061, or 211578. If you're interested to know more, please drop us a line at EXSUPJOB AT Microsoft DOT com!
- The Exchange Team