Within the Exchange Server Product Group, Ross is a member of the Customer Experience team and has the following focus areas:

• Help resolve and preempt critical customer escalations
• Assist in defining improvements to, implementing, and running Exchange’s next-generation Sustained Engineering Experience process
• Collaborate to produce documentation and provide Field/PG Coordination and Education

Ross joined Microsoft in 2001 as a Messaging Systems Engineer working for Microsoft IT focusing on Exchange Server 2000 and SharePoint designs. After a stint in Microsoft IT, he moved to Premier as an Alliance Support Consultant supporting and designing a variety of customers' Exchange and Active Directory implementations. 

Prior to joining the product group, Ross was a Senior Messaging Technology Architect in the Exchange Center of Excellence (ECoE).  The ECoE's goal was to provide high impact, value, and volume expertise to Microsoft customers, Microsoft field personnel, and the product groups.  While within the ECoE, Ross developed intellectual property (IP) used to develop solutions like the Exchange Risk Assessment, Desired Configuration Monitoring, and Service Level Management offerings. 

His deep focus on all aspects of Exchange including storage, high availability, security, client access, and transport has led to IP being developed and leveraged as best practices in customer presentations, whitepapers, blog postings, Exchange Masters training, and field readiness areas.  Over the last few years, he has published quite a bit of content, including the Exchange 2007 Mailbox Storage Requirements Calculator and the Continuous Replication Deep Dive Whitepaper.

Ross regularly presents at industry conferences on Exchange and is also a trainer for the Microsoft Certified Master | Exchange Server program.